Horrible experience . My service engine light came on st 27,000 miles.i stopped by auto cone because it was a Saturday. They told me it was a bad O2 sensor.Schefuled appointment with Strickland for the 18th of Dec. They called me the next week and told me their technician wouldn't be there that day do they rescheduled me for the 21st Dec. On dec the 20th my Service light went off. I still had the appointment for the 21st. Carried my truck with only 27,000 miles on it and they charged me $92.02 to hook it up to the computer and not fix my truck under warranty and their computer said the same thing as auto zone. They told my wife they rescheduled me because they were so backed up. On top of that my wife had just had her car serviced there and she told me her car was jumping back and forth and wouldn't hardly move. I checked the transmission fluid in it and had to put two quarts in it the day after it was serviced at Strickland Auto Group. I can tell you from my personnel experience that I will never buy or get a car serviced from there ever again.
I have never been treated with such disrespect and ignorance at any dealership as i have at Strickland Auto Group. I called and told the service advisor "Ruth" in detail what was going on with my car and she suggested we diagnose the problem first and then go from there. I asked if they could reprogram a key for a Dodge Charger and she placed me on hold for a minute and came right back and stated yes they could. So i agreed to make an appointment and had my car towed to them. They get the car and then call me and said they seen me in the system but had no idea what it was there for. I then told them again what was going on, and "Ruth" stated she never spoke with me last week and they definitely can not reprogram a dodge key. So here i am completely vulnerable as i have had my roadside assistance tow my car to them and now they suddenly cant do anything with my car. Yes, i admit i was irate, but who wouldnt be. I am a mom of 3 children that works hard and goes to school and my car is my only form of transportation. Spoke with Ed Strickland about the issue and he stated it would be best on both parts to take my car somewhere else. Mind you i cant afford the 2nd tow but thank God my roadside assistance was there for me. I would not recommend this company to anyone.....not even to fix a go cart!
Strickland Auto Group is a US Car Dealer based in Ahoskie, North Carolina. Strickland Auto Group is located at 307 W Hy 42, Ahoskie, NC 27910, USA.
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